Bonjour,
How do you respond to a negative App review?
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Please briefly explain why you feel this question should be reported.
Please briefly explain why you feel this answer should be reported.
– Comments provide great feedback about your app. Good comments tell you what people like about your app and what you are doing right.
– View all feedback as an indication of care.
– Avoid being defensive.
– Acknowledge.
– Apologize.
– Make It Right.
– Hear Them Out.
– Avoid the Trolls.
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