Hi, What to do if your Sims 4 code has already been used?
Lost your password? Please enter your email address. You will receive a link and will create a new password via email.
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If it still says it’s invalid, try taking it back to the store you bought it from and exchange it. If they are not willing to do that, contact an EA Game Advisor with proof of purchase ready. Used games cannot be re-registered. Take it back to where you bought it and get a refund.